Report a fault
How to report a fault
Your first point of contact is the Customer Satisfaction Centre (CSC)
Our Customer Satisfaction Centre provides a 24 hours a day service for faults & repairs.
TELEPHONE: 0844 415 2414
Help us help you
It will save you time and allow us to handle your enquiries efficiently if you can ensure the following when contacting us;
Please have the following information when reporting calls;
- Your 6 digit agreement number
- The 4 digit Scheme number (where appropriate)
- Access details and supplementary phone numbers to aid access
- Full site address including postcode
- Order number (where appropriate)
- Any supplementary information which will assist our Engineers
When calling regarding call progress, please have the following to hand;
- Your 6 digit Call/Job number
- Your 6 digit agreement number
- The 4 digit Scheme number (where appropriate)
Faults can also be reported by fax and email.
FAX: 01977 661993
EMAIL: service@tunstall.co.uk
NB: We recommend that you only use the fax and email service between the hours of 09:00 to 17:00 Monday - Friday. All other times telephone your requests.
Calls may be monitored for training purposes.