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Jesse Norman MP opens Herefordshire Housing’s flagship enhanced living scheme with integrated telehealthcare

Posted: 1/21/2014 2:26:28 PM

Tunstall Healthcare, the leading provider of telehealth and telecare solutions, has partnered with Herefordshire Housing to design an innovative enhanced living scheme in Hereford, which integrates telehealthcare as part of residents’ personalised support packages.

The Henffordd Gardens scheme was officially opened by Jesse Norman, a member of the Treasury Select Committee and MP for Hereford and South Herefordshire. At the event, he spoke to key stakeholders to find out their thoughts on the scheme, and was given a guided tour of the development to see first-hand how it will benefit residents.

During a parliamentary debate following the event, Mr Norman MP said:

Dementia is a terrible blight for an increasing number of older people. Last week, I had the great privilege of opening Henffordd Gardens in Hereford, a supported living scheme that will allow dementia patients in my constituency to enjoy a better quality of life for longer and a model of good practice for the country.

As a visionary in enhanced living schemes, Herefordshire Housing wanted to implement an innovative, cost-effective support pathway that would cater for the changing needs of its residents, and assist staff in caseload management and care delivery. As part of a strategic partnership agreement, Tunstall is providing Herefordshire Housing with a range of telehealthcare to help create a person-centric, community-based system of care.

Herefordshire Housing is integrating telehealthcare solutions as part of its residents’ support package, including: Tunstall’s myworld, a tablet-based system offering access to relevant information and support, myclinic, a portable multi-user telehealth system and Communicall Vi, a scalable integrated communications system for real-time reporting. The scheme is adhering to the principles of the European Union’s ‘Homes for Life’ initiative, which dictates that a change in lifestyle does not necessitate a change of home.

Simon Arnold, UK and Ireland Managing Director for Tunstall said:

The benefits of telehealthcare in support living environments are well documented, but Herefordshire Housing is one of the first not-for-profit organisations in this region to integrate both telehealth and telecare as part of a resident’s care package. Giving residents access to telehealthcare provides added reassurance that support is on hand should they need it, yet allows them to remain independent within a supported living environment. The solutions allow residents to take an active role in managing their own health and keep them informed on events in the community to ensure continued social inclusion.

Our participation in the Henffordd Gardens scheme signifies the move towards telehealthcare becoming a key element in integrated housing, health and social care services.

Herefordshire Housing is a not-for-profit registered provider offering affordable homes across the county with a housing stock of approximately 5,800 properties.

Henffordd Gardens is a multi-use city centre development consisting of 30 Wi-Fi enabled apartments and 1 three-bed reablement unit, which are designed to support the individual needs of residents and feature integrated telehealthcare solutions. The scheme will provide more cost effective care pathways by enabling service users to maintain their independence through better health management, promoting faster recovery from hospital stays and reducing unnecessary admissions in the future.

The housing scheme enables service users to receive individualised care to support both their mental and physical needs. Each resident is provided with a person-centred care package which includes tenancy support, social inclusion and social care funding. Residents also have access to Careline, Herefordshire Housing’s telecare monitoring service providing emergency help 24 hours a day, all year round.

For more information, visit

Photo: [L-R] Jesse Norman, MP and Peter Brown, Chief Executive of Herefordshire Housing

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