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Case study - America: Virtual contact centres improving hospital efficiency and patient care

Posted: 5/12/2016 11:01:52 AM
Healthcare systems in America are under pressure to deliver more care with fewer resources. Ensuring that infrastructure and processes are in place to prioritise care and maximise clinical capacity is a vital part of ensuring hospitals can run efficiently, ensuring financial viability and delivering a good patient experience.
How is Tunstall Americas virtual contact centre helping hospitals in the New York Metro City region to improve patient access, and ensure appointments are optimised, as well as reducing the number of ‘walk-in’ patients?
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